Purchase Policy

  1. Order Processing:
    • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
    • You will receive an email confirmation with your order details and tracking information once your order is shipped.
  2. Payment Methods:
    • We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
    • All payments are securely processed, and your personal information is protected.
  3. Shipping:
    • We offer standard shipping only. Shipping costs will be calculated at checkout.
    • Please ensure your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect addresses.
  4. International Orders:
    • Customers are responsible for any customs duties, taxes, or fees required by their country.
    • Delivery times for international orders may vary based on location and customs processing.

Return Policy

We strive to ensure you are satisfied with your purchase. If you are not completely happy, please review the following return guidelines:

  1. Eligibility for Returns:
    • Returns are accepted within 15 days of the delivery date.
    • Items must be unused, unopened, and in their original packaging.
    • For hygiene and safety reasons, we cannot accept returns of opened or used cosmetics. We only accept returns if they are defective or damaged during transit.
  2. Defective or Damaged Products:
    • If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery. You can reach them by email at info@amazinghairshop.com. Include your order number and photos of the issue.
    • We will replace the item or issue a refund at no additional cost.
  3. Non-Returnable Items:
    • Sale items, gift cards, and items marked as “final sale” are not eligible for return.
  4. Return Process:
    • To initiate a return, contact us at info@amazinghairshop.com with your order number and reason for the return.
    • Once approved, you will receive return instructions and a return shipping address.
    • Customers are responsible for return shipping costs unless the return is due to a defect or our mistake.
  5. Refunds:
    • Refunds are processed within 5-7 business days after the returned item is received and inspected.
    • Refunds will be issued to the original payment method. Shipping fees are non-refundable.

Contact Us

If you have any questions or need assistance, please don’t hesitate to contact us at info@amazinghairshop.com. We are here to help!